5 Key Program Metrics of Business Continuity Management (BCM)

The Business Continuity Management enables you to effectively plan and manage your BCM and crisis management processes. BCM provides a highly configurable system to manage your business continuity needs, including analyzing the impact of business continuity risks, creating and testing business continuity plans, and initiating and managing disaster recovery activities.

Key Program Metrics:

Business impact analysis (BIA) :
Identifing key relationships and dependencies with internal and external organizations,Identifing financial implications of a disruptive incident,Identifing recovery time objectives (RTOs) and recovery point objectives (RPOs) for critical functions

Data recovery :
Backup copies current to within one hour of last update, Time to recover critical data files within one hour, Backup data tapes picked daily no later than 6:00 pm

Server :
Time to restart and reboot file servers within one hour of outage, Time to physically replace servers in designated racks within 30 minutes, Number of errors during reboot is less than two

Voice equipment recovery :
Time needed to restart voice system following outage within one hour of outage

Activation of hot site :
Time needed to confirm approval from the hot site firm for recovery space within one hour of contact, Time needed to restart critical systems at hot site within four hours of outage, Time needed to relocate staff to hot site within four hours of reporting outage.

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