Dan Lohrmann a Cybersecurity Leader| CxO Advisor | Bestselling Author and Bikash Barai Co- founder @ FireCompass and CISO Platform, explores the power of the 'hot wash' feedback process - from customer service to executive insights. Discover how to inspire creative thinking and drive positive change.
Here is the verbatim discussion: I talked about the hot wash in my example a little bit a few minutes ago. Whether you call it a hot wash, whether you call it feedback, maybe you do it in a survey. We do this with customer service all the time and other types of things like that. What did you think was reasonable? What could we have done better next time? What, you know, and you get some pretty sophisticated answers from some executives, you know, around. You know, it gets them thinking. It gets them thinking outside the box. It changes things up from their normal environment. I've even seen people say, and this is another little side tip, don't do, don't do, you know, go to, you know, go to an off site, go somewhere else.
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