Creating a long-term plan and introducing new features and products are only one part of the job, for product teams. However, the work doesn’t end even after delivering the products to the customers. You have the responsibility of tracking the bugs and including customer feedback into the product they develop.
Keeping this scenario in mind, we are presenting you the list of 4 problems that software testers encounter while tracking the bugs.
1. When You are Receiving the Customer Feedback Form and Bug Reports from The Various Channels
After introducing a new feature into the market within a few minutes you start getting email and slack notifications. Sometimes, you even get messages from your own teammates regarding a feature that is not functioning properly or an appeal from the users for an extra functionality they would like to see in the future.
If feedback and bug reports are coming from different channels, it becomes extremely difficult for the product managers to attain one backlog for each bug and user feedback that requires their attention. Therefore, it is significant to prioritize and organize the most important ones for immediate action.
2. When You Do Not Have Enough Information to Take Any Action on Feedback & Bugs
It is very imperative to have one backlog for bugs or a centralized project dedicated to feedback. It is also significant to attain the information you actually require to take action. In absence of any clear guidelines on every submission, there is a probability of attaining customer feedback or bug report either not detailed enough or very much irrelevant information.
As a consequence, you end up wasting time tracking down all the important details such as; what they were doing? When did the bug occur? This should be done prior to getting started on a solution.
3. When You Are Unaware Regarding Which Customer Feedback or Bugs to Prioritize
When you have very little resources and time available, product teams require to be able to determine which issues and bugs are the most significant to address first and which ones are less important. If you are also chasing customer feedback, you will find yourself with tons of quantitative data. However, you will be unaware of the themes and trends to include in your plan.
4. When Your Teammate is Unable to Tell the Status of the User Requests and The Bugs That They Have Submitted
Sometimes you attain user feedback and bug reports from cross-functional teammates. They want to be informed of their status submissions and fixes that are proceeding. In particular, client-facing teams will want to offer the most updated information to the customers. However, if you are coordinating bug fixes over specialized tools, chats, and emails, it becomes extremely difficult for your teammates to tell if anyone is working on user requests or the bug that they have submitted. In this case, a good bug tracking tool plays an important role in streamlining your processes.