[Posted on behalf Dennis Leber Cybersecurity Executive | CISO | Board Member | Educator | Speaker | Author | University of Tennessee health science center]

IT and Knowledge Creation

This article focuses on the effective use of information technology in the process of knowledge creation and knowledge sharing.

An example of an organization is also included that has been successfully implemented information technology for its knowledge management.

IT and Knowledge Creation

Knowledge is a driving factor in business and contributes to remaining competitive. To properly use the data captured in business, one must ensure that the right data is captured, ensure it is needed, and presented in a manner that is usable.

There are numerous mindsets, and models as it pertains to knowledge management, this article provides an overview of how information technology assists in managing knowledge.

Knowledge Management
According to Jones (2003), managing knowledge effectively is paramount and dictated by an ever changing environment.  Knowledge guides a business to new products, services, and customers. With this appreciation for knowledge, there is the creation of new technologies and roles. One of these roles is the Chief Knowledge Officer, or CKO. The CKO is important in discussing IT to manage knowledge; the CKO must understand the concepts of KM, the organization, its technologies, and alignment with business strategy.

Technology used to manage knowledge must blend with financial restraints, human capital, and the technology. Technology that manage KM must include communication technologies, collaboration technologies, web based, be compatible with mobile technologies, and have the ability built in to grow with new technologies that emerge. Technologies that contribute to knowledge management are; document libraries, knowledge servers and databases, and collaborative technologies such as SharePoint.

Document Libraries

Document libraries are used to store the knowledge and make it available to users. An example of document libraries are built in knowledge based articles, electronic document and records management systems, and wikis.

Knowledge Servers and Databases

Data must be available across the business, the data must be logical stored, and accessible. Data must be secured and protected with access control to limit access to a need to know basis. Some examples of this technology are SQL server data bases, oracle data bases, KANA software, and SaaS developed solutions.


Collaboration technologies are a combination of the total technologies to act as a gateway to the knowledge. It is often referred to as an information portal or knowledge portal. Technologies that serve as these gateways are Intranet pages, virtual meeting rooms, blogs, wikis, social networking software, e-learning, and built in knowledge based articles.

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